NJ Transit app crashing, not working or giving an error? You’re not alone

New updates are added at the bottom of this story…….

The original story (published April 04, 2022) follows:

New Jersey Transit Corporation, often abbreviated as NJ Transit, is a United States-based public transportation system that operates in the state of New Jersey as well as parts of New York and Pennsylvania.

It is the third largest public transport system in the country. The service also offers an app that allows users to purchase passes or tickets and get all available transportation options.

That said, NJ Transit users are now reporting that the app is down or not working. Some say they get a “Flash Ticket Error” message when they try to redeem or book a ticket.

The issue seems to be bothering many people who are unable to purchase or reserve tickets or present their pass.

Generic solutions such as deleting app data and cache and reinstalling the app seem to make no difference.

Outage Finder – a popular service that provides live outage information – has also seen an increase in reports of the NJ Transit app being down or not working.

NJ-Transit-app-down-detector
Click/tap to enlarge image (Source)

A quick glance at the micro-blogging site Twitter indicates that there is many others affected by the same problem. Below are some reports from NJ Transit app users who say the app is down or not working at the moment.

@NJTRANSIT the app is not working because I can’t log in to show my monthly pass. The bus driver gave me a hard time even though I showed her the email of the receipt of the monthly pass purchased. Fortunately, she let me get on the bus. Hopefully the app will be fixed soon!
(Source)

@NJTRANSIT I would like a refund for the ticket I had to buy because your app was down. You must inform your employees when this is the case and not impose the problem on the customer
(Source)

Turns out NJ Transit is aware of the issue and said they are working to fix the issue where the app is not working for some. But they haven’t shared a timeline on when he’ll be back.

Hello, we are aware of this technical issue. We appreciate your patience while our IT team works to resolve this issue. -FG
(Source)

We hope the developers fix the issue soon so people can book their tickets or show their passes again. If and when they do, we’ll update this space to reflect the same, so stay tuned.

Update 1 (April 05)

09:39 (IST): Reports on Descent detector now suggest that the outage with the NJ Transit app is apparently resolved.

4:23 p.m. (IST): It looks like the NJ Transit app is down again and users have switched to Twitter report this fault.

Update 2 (April 13)

4:12 p.m. (IST): The recent issue with the NJ Transit app is now apparently resolved as we have not come across any new user reports on Twitter.

To note: We have more stories like this in our apps section, so be sure to follow those as well.

Featured image source: N.J. Transit

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